Winbuzzz Privacy Policy — how your data is collected, used, and protected

Welcome to Winbuzzz. This Privacy Policy explains what information is collected about you when you use the Winbuzzz platform, how that information is used, who it may be shared with, and how it is kept secure.

By using the Winbuzzz website or mobile platform, you agree to the terms of this Privacy Policy. We may update this policy from time to time — any changes will be communicated to you via email or SMS.

Winbuzzz operates under the Curaçao eGaming license (License No. 8048/JAZ). Adhering to international data protection standards is both our legal obligation and our ethical responsibility.

Winbuzzz collects different types of information for different purposes. A breakdown by category is provided below:

We collect only the information that is strictly necessary. No data is retained beyond its minimum required purpose. Information collected automatically while you use the platform is used primarily to ensure the platform's security and functionality.

Winbuzzz uses your data only for specific, legitimate purposes:

• Account Management: Registration verification, login security, and account management.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction history.
• Identity Verification (KYC): Fraud and money laundering prevention, and age verification.
• Customer Support: Resolving your issues and processing complaints.
• Platform Improvement: Analytics to improve our services and develop new features.
• Security Monitoring: Detecting and preventing suspicious activity.
• Fulfilling legal obligations: Responding to lawful requests from licensing authorities and law enforcement agencies.

Winbuzzz may share your information with third parties only in limited and specific circumstances. Your data is not shared outside of the cases listed below:

• Payment Service Provider: Only the information required to process transactions is shared with Mobile Pay, Nagad, Rocket, or USDT processors.
• KYC Partner: Limited data is shared with approved third parties for identity verification purposes.
• Law Enforcement: Data may be disclosed to authorities when required by a valid court order or official investigation.
• Licensing Authority: Required information is provided for regular audits conducted by Curaçao eGaming.

When sharing data with third parties, only the minimum necessary information is disclosed, and every partner is bound by a strict non-disclosure agreement (NDA).

Winbuzzz protects your data with multiple layers of security — not just in principle, but enforced through technology:

• Transit Encryption: All data between your browser and our servers is encrypted using TLS 1.3.
• Storage Encryption: Sensitive data stored in our database is secured with AES-256 encryption.
• Password Protection: Passwords are hashed using the Bcrypt algorithm — not even our staff can view your password.
• Two-Factor Authentication (2FA): You can enable OTP verification for login.
• Server Security: Firewall, DDoS protection, and regular penetration testing.
• Access Control: Staff access to data is restricted to only what is required for their role.

Keep in mind, though — no system on the internet is 100% secure. So keep your account password strong and never share it with anyone.

The Winbuzzz website uses cookies — small text files stored in your browser. Cookies help improve your experience and ensure the platform functions correctly.

You can disable optional cookies from your browser settings. However, turning off essential cookies may cause some features to stop working.

As a Winbuzzz user, you have several rights over your own data:

To exercise any of the rights above, support@winbuzzz.netPlease send us an email. We will respond within 30 business days of receiving your request.

Winbuzzz does not retain data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements:

• Account Information: For the duration of account activity. 5 years after closure (due to legal obligations).
• Transaction Data: 7 years (as required by financial regulatory authorities).
• KYC Documents: 5 years after the end of the relationship.
• Login & Usage Logs: 2 years (for security analysis).
• Support Ticket: 2 years after resolution.
• Cookie Data: From 30 days up to a maximum of 1 year, depending on the type of cookie.

Once the retention period expires, data is securely and permanently deleted. Some data may be anonymized and retained for analytical purposes, but it cannot be used to identify you.

Winbuzzz strictly operates for adults aged 18 and above. We do not knowingly collect data from anyone under 18.

Age is verified at registration, and confirmed through a national ID during the KYC process. If a user is found to be under 18, their account will be closed immediately and any deposited funds will be refunded (where legally permissible).

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection Team:

Please include your registered mobile number or email address when reaching out so we can verify your identity quickly and assist you faster.